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Purchases and Returns

Returns and Refunds Policy

Thank you for shopping at Tic Wellness - Online Pilates Store.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 60 days of the original purchase of the product.

Before you return a product, please make sure that:

  • The product was purchased in the last 60 days
  • The product is not damaged or altered

Send the product with its original packing to:

Office 8, Level 18-a

Jl. Jend. SUdirman Kav 52-53


Jakarta 12190


Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can not be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 02130490012
  • By email:

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